Terms of Use

These Terms of Use govern your use of the Healthivo website at healthivo.co.uk and any related services. By accessing or using our website you agree to be bound by these terms.

Healthivo is a brand of The Gym Guru Limited, registered in England and Wales. References to "we", "us" or "our" refer to The Gym Guru Limited trading as Healthivo.

If you do not agree to these terms please do not use our website.

To access certain features of our website you may need to create an account. You are responsible for:

• Keeping your account credentials secure and confidential
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use of your account
• Ensuring the information you provide is accurate and up to date

We reserve the right to suspend or terminate your account if we believe these terms have been breached.

Our products are food supplements intended to support a healthy lifestyle. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

When you place an order through our website you are making an offer to buy. A contract is formed only when we send you an order confirmation email; until then we may decline your order. We may refuse or cancel an order, for example where a product is out of stock, where there has been a pricing or description error, or where we suspect fraud.

All prices are shown in pounds sterling (GBP) and include VAT where applicable. We make every effort to ensure prices and product information are accurate, but errors may occasionally occur. If we discover an error in the price of goods you have ordered we will let you know and give you the option to continue at the correct price or cancel the order.

You may also buy our products through our Amazon store. Purchases made on Amazon are subject to Amazon's own terms and conditions, including their returns, refunds and delivery policies, in addition to ours.

Payment is taken at the time you place your order. We accept the payment cards supported by our payment provider.

Card payments are processed securely by Stripe, our third party payment provider. Your card details are handled directly by Stripe under their PCI-DSS certified systems. We do not store or have access to your full card number.

By submitting payment you authorise us, through Stripe, to charge the total amount of your order to your chosen payment method. Payments are also subject to Stripe's own terms, available at stripe.com/legal/consumer, and Stripe's privacy policy at stripe.com/privacy.

Where VAT applies, it is included in the price you pay and shown on your receipt. A VAT invoice is available for qualifying orders from the order confirmation email or your account.

If a payment is declined or fails we may cancel or suspend the affected order.

We currently deliver to addresses within the United Kingdom only.

Delivery is currently free on all orders.

Orders are picked, packed and dispatched by our fulfilment partner, Online Fulfilment Centre, and delivered by Royal Mail. Where available we will provide tracking details by email once your order has been dispatched.

Because your parcel is despatched on our behalf, Royal Mail tracking and any notifications you receive from them may show Online Fulfilment Centre as the sender rather than Healthivo. This is expected and your order is unaffected.

Estimated delivery timescales are provided in good faith but are not guaranteed. Risk in the goods passes to you on delivery.

You may cancel your order at any time before it has been dispatched, either from the My Orders area of your account or by contacting us. Where an order is cancelled before dispatch you will receive a full refund.

Under the Consumer Contracts Regulations 2013 you have the right to change your mind and return unwanted goods within 14 days of receiving them. We go further with a 30 day money back guarantee: our returns window gives you 31 days from the day we estimate your order arrived, so you always receive at least the full 30 days. For reasons of health and hygiene, supplements that have been unsealed after delivery cannot be returned unless they are faulty.

If you exercise your right to change your mind you are responsible for the cost of returning the goods to us. This does not affect your legal rights if an item is faulty, damaged or not as described, in which case we will cover the return cost and provide a refund or replacement.

Refunds are made to your original payment method via Stripe and are normally processed within 14 days of us receiving the returned goods or of you cancelling the order.

Fair use. Our 30 day money back guarantee is a goodwill promise that goes beyond your statutory rights, and it is offered subject to fair use. We may refuse a return under the guarantee, or withdraw the guarantee from a customer or account, where we reasonably believe it is being abused, for example through repeated or excessive claims. This does not affect your statutory rights, including your 14 day right to cancel under the Consumer Contracts Regulations 2013 and your rights where goods are faulty, damaged or not as described.

For step by step instructions on cancelling an order, requesting a return and getting a refund, see our Refunds & Returns page.

Our Subscribe & Save option lets you receive one or more products on a recurring basis at a frequency you choose (currently every 30, 60 or 90 days). Before you confirm a subscription we will clearly show you the price, the delivery frequency and any discount that applies.

When you start a subscription you authorise us to securely store your payment card with Stripe and to automatically charge it for each future delivery, without you needing to re-enter your details. We charge the price applicable at the time of each renewal, and we will tell you in advance if that price changes.

Loyalty discount. Subscriptions include a loyalty discount that builds as you continue to receive products on the same subscription. All items on a single subscription count together towards your progress, so for example one of one product and two of another counts as three items. The discount starts at 10% and increases by 2.5% for every two items purchased, up to a maximum of 20%, after which it applies to every future order. The discount applies to the product subtotal only and not to delivery charges. You may hold more than one subscription, but loyalty discount progress is tracked separately for each subscription and is not shared between them. If you cancel a subscription, your accumulated discount progress is reset to zero and any new subscription begins again at the starting tier.

Changing your deliveries. You remain in control of your subscription at all times. From the My Subscriptions area of your account you can change the frequency, bring a delivery forward or delay it, change the items or delivery address, update your card, or cancel. Each scheduled delivery may be delayed once; you can request a further delay only after that delivery's order has been placed.

Cancelling. There is no minimum term and you may cancel at any time before your next renewal is charged, in a few clicks from your account. As noted above, cancelling resets your loyalty discount progress.

If a renewal payment fails we may retry it and, after repeated failures, pause the subscription until your payment details are updated.

Healthivo Rewards lets registered customers earn account credit by completing the missions shown on the Rewards page in their account, such as placing orders, leaving product reviews or referring friends. The scheme is free to join and available to customers with a verified Healthivo account.

The credit. Rewards credit is promotional. It has no cash value, cannot be transferred, sold or exchanged for cash, and can only be redeemed against orders placed on this website at checkout. Credit covers up to 50% of an order's item value (excludes shipping if applied).

Earning. Credit linked to purchases is added once the qualifying order has been dispatched, so orders cancelled or refunded before dispatch do not earn credit. Review credit is added once your review is approved, once per product you have purchased. Referral credit is awarded to both parties when the referred friend's first order is dispatched.

Refunds. If an order that used credit is cancelled or returned, the credit you used is returned to your Rewards balance and any cash refund covers only the amount you actually paid. Credit is never converted to cash.

Fair use. Missions and referrals must be genuine, and the scheme is limited to one account per person. We may remove credit, cancel mission completions or withdraw an account's access to the scheme where we reasonably believe it is being abused, for example through fake accounts or self-referral.

Rewards credit does not currently expire. We may change the available missions, credit amounts or these terms, or withdraw the scheme, at any time. Changes will not remove credit you have already earned, except in cases of abuse as set out above.

Our products are food supplements and should not be used as a substitute for a varied and balanced diet or a healthy lifestyle.

Always consult a qualified healthcare professional before taking any supplement, particularly if you are pregnant, breastfeeding, have a medical condition, or are taking any medication.

Keep all supplements out of reach of children.

All content on this website including text, images, logos, graphics and software is the property of The Gym Guru Limited or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify or create derivative works from any content on this website without our express written permission.

You agree not to use our website to:

• Violate any applicable law or regulation
• Transmit any harmful, offensive or unlawful content
• Attempt to gain unauthorised access to any part of our systems
• Interfere with the proper functioning of the website
• Impersonate any person or entity
• Collect or harvest any personal data from other users

To the fullest extent permitted by law, The Gym Guru Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or products.

Our total liability to you shall not exceed the amount you paid for the relevant product or service.

Our website may contain links to third party websites including our Amazon store. We are not responsible for the content or practices of any third party websites and encourage you to review their terms and privacy policies.

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms of Use from time to time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

The date at the top of this page indicates when the terms were last updated.

If you have any questions about these Terms of Use please contact us:

Email: support@healthivo.co.uk

Healthivo is a brand of The Gym Guru Limited, registered in England & Wales (company no. 15030595). Registered office: 55 The Crescent, Congleton, England, CW12 4BQ. VAT no. GB523242917.